Key Information
- Order cut-off time: 2:00pm EST
- Order Handling time: 1-2 business days
- Order Transit time: 5-7 business days
- Orders over $99: Ship FREE!
- We deliver only to the contiguous US
All orders are processed Monday through Friday. We aim to ship your items as quickly as possible, so your order may ship sooner than estimated, and you might receive multiple deliveries. Tracking information will be sent to the provided email address.
Shipments
Delivery times, once the order ships, are 5-7 business days (standard shipping).
Please Note: This time-frame does not include the time required to process the order, which is 1-2 business days. Expedited shipments are delivered on weekdays only. Refunds are not available for expedited shipping delays due to factors outside of our control.
Shipping Costs
We cover most shipping costs for deliveries to our customers. Here’s what you can expect:
- Orders for $99 and over: Ship FREE!
- Orders under $99: Ship for a flat rate of $9.99
- We do not ship internationally including Alaska and Hawaii.
Cancellations
You might need to cancel your order. If that is your case, please send us an email to sales@backyardbeatsandeats.com as soon as possible. We can only cancel your order before we start processing it. In case you email us too late, you can still return your order, but you will have to pay the return shipping costs.
Delayed Orders
At Backyard Beats and Eats, we prioritize timely deliveries and strive to ensure all orders reach you as quickly as possible. However, certain unforeseen circumstances may cause delays. Here’s what to expect if your order is delayed:
Reasons for Delay
Orders may be delayed due to:
- High demand during peak seasons.
- Shipping carrier delays.
- Weather conditions.
Communication and Updates
If your order is delayed:
- You will receive a notification via email or SMS, with an updated estimated delivery date.
- You can always track your order using the tracking link provided in your confirmation email.
What to Do if Your Order is Delayed
If your order has not arrived within the estimated delivery window, please contact us at sales@backyardbeatsandeats.com.
We will investigate the issue and keep you informed every step of the way.
Curbside Freight Shipments
Items too large or delicate for standard ground shipping require freight shipping. Freight carriers are trained to handle oversized and fragile items safely. Here’s what to expect:
- Once your order ships, you will receive a tracking number with an estimated delivery date to your local freight terminal.
- The carrier will call you at your provided phone number to schedule a delivery appointment within the next 1-2 business days. Only weekday appointments are available. If you cannot receive the shipment within this timeframe, please contact us here.
- Standard freight shipments are delivered curbside. The driver will place the item at the curb and is not authorized to move it further. Any additional delivery arrangements must be made before placing the order.
- Upon delivery, you will need to inspect and sign for the shipment. Any visible damage to the shipment or products, as well as any missing items, must be noted on the delivery receipt. To file a claim for shipping damage, you must notify Backyard Beats and Eats within one (1) business day after delivery.
Damaged Items
We strive to ensure your order arrives in excellent condition, but there may be rare occasions when items sustain damage during transit. Backyard Beats and Eats assumes responsibility for items damaged in shipping that are reported within the claim time listed below.
Freight/Signature Required Deliveries:
- By signing for the delivery without noting any damage or missing items on the delivery receipt, you are accepting that your full order has arrived in excellent condition.
- The order must be opened and inspected in the presence of the delivery driver.
- Any damage or missing pieces must be noted on the delivery receipt.
- Do not discard the damaged item(s) or original packaging.
- For severe damage, note on the delivery receipt: “Refused due to damage” and contact us immediately.
- Contact us at sales@backyardbeatsandeats.com or call +1 (855) 648-3473 to report the damage within ONE business day, including delivery details and photos illustrating the damage.
- Damaged items must be returned within 10 days. If not returned within this period, the original payment method will be charged.
Backyard Beats and Eats is not responsible for reimbursement of any labor costs or project delays due to damaged goods. We recommend waiting to schedule installation until after your order has arrived and been inspected.
Address
Backyard Beats and Eats by Wayne ECommerce, LLC
4446 Middlesboro Clarkston, Michigan 48348-5082, United States
EIN: 99-1259834
D-U-N-S number: 122098822
Email: sales@backyardbeatsandeats.com
Phone: +1 (855) 648-3473