FAQ

Orders are processed within 1-2 business days after payment and shipped Monday through Friday.

Standard shipping takes 5-7 business days.

Orders for $99 and over ship for free. Orders under $99 incur a $9.99 flat fee.

Yes, tracking information will be provided via email.

No, we only ship within the contiguous U.S. We do not ship to Alaska and Hawaii.

If you realize you've entered the wrong address, please contact us immediately. Once the order has shipped, address changes may not be possible.

We are not responsible for shipping delays caused by carriers, weather, or other uncontrollable circumstances, so refunds for delayed shipments are not offered. However, we will work to ensure your package arrives as soon as possible.

You can return most unused items within 10 days of delivery.

Submit a return request at sales@backyardbeatsandeats.com, and you’ll receive instructions via email within two business days.

Yes, a 25% restocking fee applies to all eligible returned items.

The buyer is responsible for return shipping costs.

Refunds are issued to the original payment method within 5 business days after receiving the returned item.

For defective items, we will assist you through the manufacturer’s warranty process. Damaged items must be reported within one business day to qualify for a return or replacement.

Order cancellations must be requested via email sales@backyardbeatsandeats.com shortly after placing the order. If the order has already shipped, it will need to be processed as a return, following the return policy guidelines.