Overview
- 10-day return policy.
- Refunds are sent within 5 days.
- 25% restocking fee.
- Customer is responsible for the return shipping costs.
Return Processs
We aim to provide you with a smooth and enjoyable shopping experience. If a product does not meet your expectations, we are here to assist you. Most unused items can be returned within 10 days of delivery.
- Submit your return request at sales@backyardbeatsandeats.com within 10 days of delivery.
- You will receive an email confirming whether your return request has been accepted or denied within two business days.
- An itemized Return Authorization, return shipping labels, and detailed instructions will be emailed to you within two business days.
- Items returned outside of this process or period will not be eligible for a refund.
Refunds
Refunds will be processed back to the original form of payment. Most banks process refunds within 5 days. If a product you have returned is ineligible for a refund, we will notify you as soon as possible.
Restocking Fee + Return Shipping Cost
There is a 25% restocking fee on all eligible returned items. Buyer is also responsible for shipping costs on eligible returned items.
Cancellations
You might need to cancel your order. If that is your case, please send us an email to sales@backyardbeatsandeats.com as soon as possible. We can only cancel your order before we start processing it. In case you email us too late, you can still return your order, but you will have to pay the return shipping costs.
Warranty Process
If your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process.
Here is what to expect:
Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working with our technical team. If troubleshooting identifies a defective part, we will submit a warranty claim to the manufacturer on your behalf. We will ask you to review the terms before proceeding with the claim.
Once the claim is submitted, the manufacturer will review and either approve or deny it. If accepted, your warranty replacement part(s) will begin processing for shipment. If denied or if additional information is needed, we will notify you as soon as possible.
All warranties are processed as exchanges. You will receive a pre-paid return label for the defective part(s). You can find more information about warranties in the End User License Agreement ("EULA").
Defective Items
We strive for excellence and stands by the products we sell. In the unlikely event you receive a defective product, our technical team will guide you through the manufacturer’s warranty process. Depending on the manufacturer’s procedure, part(s) will be sent to you to replace the faulty component, or you will return the part(s) to the manufacturer for repair. Once the product has been installed or used, it is no longer returnable, and the warranty process begins. We will facilitate the warranty request with the manufacturer and inform you of the claim's status. Some manufacturers require defective parts to be returned for quality control purposes.
Backyard Beats and Eats is not responsible for reimbursement of any labor costs or project delays due to defective goods. We recommend waiting to schedule installation until after your order has arrived and been inspected.
If your item has a defect outside of the warranty period, we cannot facilitate a claim.
Damaged Items
We strive to ensure your order arrives in excellent condition, but there may be rare occasions when items sustain damage during transit. Backyard Beats and Eats assumes responsibility for items damaged in shipping that are reported within the claim time listed below.
Freight/Signature Required Deliveries:
- By signing for the delivery without noting any damage or missing items on the delivery receipt, you are accepting that your full order has arrived in excellent condition.
- The order must be opened and inspected in the presence of the delivery driver.
- Any damage or missing pieces must be noted on the delivery receipt.
- Do not discard the damaged item(s) or original packaging.
- For severe damage, note on the delivery receipt: “Refused due to damage” and contact us immediately.
- Contact us at sales@backyardbeatsandeats.com or call +1 (855) 648-3473 to report the damage within ONE business day, including delivery details and photos illustrating the damage.
- Damaged items must be returned within 10 days. If not returned within this period, the original payment method will be charged.
Backyard Beats and Eats is not responsible for reimbursement of any labor costs or project delays due to damaged goods. We recommend waiting to schedule installation until after your order has arrived and been inspected.
Address
Backyard Beats and Eats by Wayne ECommerce, LLC
4446 Middlesboro Clarkston, Michigan 48348-5082, United States
EIN: 99-1259834
D-U-N-S number: 122098822
Email: sales@backyardbeatsandeats.com
Phone: +1 (855) 648-3473